Terms & Conditions

Humankind Organics are the only manufacturer and retailer of Humankind Organics products. Copying our formula will result in legal action. 

If you decide you do not like our products for hygiene reasons we cannot refund or exchange as all our items are made to order and come direct from factory to customer and are not sealed and cannot be resold.  The only exception to this case is our Trial shampoo for Psoriasis where we do offer a  14 day money back guarantee if you have tried it and find it is not effective for you. 

Please do not order full sized shampoo bottles if you have not tried our shampoo before. 

To assure a quick resolution, please email us at 
c[email protected] the same day you receive the package.

Information we need in the email:

  • Tell us what the problem is
  • Provide us with the order number
  • Photograph the packaging and damaged items and attach the photographs to the email.

Keep all packaging, packing materials and the damaged items for later inspection by the Humankind Organics Team. 

PLEASE NOTE We do NOT post to third party addresses such as Parcel Motel, Parcel Lockers, Air Business, PO Box addresses and similar.  We have had too many problems in the past with customers not receiving their goods when using these type of addresses.